|
|
|
|
Highest complaints
| Industry | Company | Reason | TOTAL | | Banks | HSBC | General poor service | 8 | | Supermarkets | Co-op | Being kept waiting | 6 | | Banks | Lloyds TSB | Queues | 13 | | Gas & Electric Utilities | British Gas | Poor Value | 13 | | Broadband & Phone Companies | Talk Talk | Poor Customer Service | 4 | | Broadband & Phone Companies | BT | Poor Customer Service | 4 | | Supermarkets | Morrisons | Given wrong price or information | 7 | | Supermarkets | Tesco | Poor products | 5 | | Rail Companies | London Underground | High Prices | 9 | | Banks | Barclays | Excessive Bank Charges | 8 | | Gas & Electric Utilities | npower | Incorrect information | 4 |
|
Highest praises
| Industry | Company | Reason | TOTAL | | High street shops | Millets | Good products/service | 2 | | High street shops | Debenhams | Good products/service | 2 | | High street shops | HMV | Good products/service | 2 | | Airlines | Ryanair | Good value | 3 | | Airlines | Easyjet | Good value | 3 | | Mobile phone companies | Vodafone | General good service | 3 | | Clothes and shoe shops | Monsoon | Good products | 1 | | Clothes and shoe shops | Topshop | Good products | 1 | | Out of Town shops | Homebase | Good products | 1 | | Supermarkets | Waitrose | Good products | 1 | | Fast Food | Burger King | Good Products | 1 | | Holiday companies | Thomas Cook | Good holiday | 1 | | Holiday companies | Thomson | Good holiday | 1 | | Holiday companies | Airtours | Good holiday | 1 | | Mobile phone companies | T Mobile | Low prices | 1 | | Out of Town shops | Focus DIY | Polite staff | 1 | | Banks | Halifax | Clear information | 1 | | Rail Companies | One | On time | 1 | | Mobile phone companies | T Mobile | Good reception | 1 |
|
|
|
|
|
