Make a complaint or give praise, easily and free.

Complaint or Praise

Have you ever waited forever in a queue and wanted to register your frustration? Or have you been given excellent service and wanted to show your gratitude? This is the place to make complaints and praise really felt.

To register a complaint or to give praise, select 'Complain' or 'Praise' from the menu above.

Let your complaint or praise count

When you register a complaint or praise, it is added to the total for or against that company. The totals are there for everyone to see, so you can see who has the worst queues, the best service, or any of the other things you may have complained about or praised.

You can view the comparisons of complaints and praise, and see how different companies compare with others in the same industry by selecting 'Statistics' from the menu above.


CAMPAIGN FOR BETTER SERVICE
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Companies Included

Airlines
bmibaby
bmi
flybe
British Airways
Ryanair
Easyjet
Virgin Atlantic
Monarch Airlines

Banks
NatWest
Barclays
Lloyds TSB
HSBC
Abbey
Halifax
Royal Bank of Scotland
Co-operative Bank
Alliance & Leicester
Nationwide

Broadband & Phone Companies
AOL
Talk Talk
Tiscali
Pipex
Eclipse
Be Broadband
UK Online
Demon
Sky
BT
Virgin Media

Clothes and shoe shops
Next
Topshop
Dorothy Perkins
Miss Selfridge
Wallis
Gap
Monsoon
Zara
Adams
Benetton
Burton
Clarks
Stead & Simpson

Fast Food
McDonalds
Burger King
Pizza Hut
KFC
Dominos Pizza
Wimpey
Frankie & Benny's
Starbucks
Caffe Nero
Costa
Little Chef
Subway

Gas & Electric Utilities
Scottish Power
Atlantic Electric & Gas
British Gas
Ecotricity
EDF Energy
Good Energy
Green Energy
npower
Powergen
Scottish Gas
Scottish Hydro Electric
Southern Electric
SWALEC

High street shops
Debenhams
Woolworths
Marks and Spencer
Boots
W H Smith
BHS
Specsavers
Superdrug
Waterstones
HMV
Virgin Megastore
Game
The Link
Clinton Cards
Toy Master
JJB Sports
Dixons
H. Samuel
Early Learning Centre
Thorntons
Laura Ashley
Millets

Holiday companies
Thomson
Thomas Cook
Airtours
First Choice
Cosmos

Insurance Companies
Norwich Union
Churchill
Legal & General
Direct Line
Allianz Cornhill
Saga
RIAS
MORE TH>N
Privilege
Liverpool Victoria
Endsleigh
Alliance & Leicester
AXA
Prudential
Pearl
CIS
Hastings
Zurich
The AA
Lloyds TSB

Barclays

Internet & Mail Order
The White Company
Next Direct
Amazon
Boden
Grattan
Freemans
Great Universal
Hawkin's Bazaar
Hawkshead
House of Bath
Kaleidoscope
Kays
Littlewoods
Marshall Ward
Nauticalia
Scott of Stow
Screwfix
The Cotswold Company

Mobile phone companies
Vodafone
T Mobile
Orange
O2
Virgin
BT
3G

Out of Town shops
Ikea
B&Q
Focus DIY
Brantano
PC World
Carpetright
Staples
Land of Leather
Currys
Comet
Matalan
Toys R Us
Homebase
Halfords

Rail Companies
Arriva Train Wales
c2c
Central Trains
Eurostar
First Great Western
First Scotrail
GNER
Hull Trains
London Underground
Midland Mainline
Northern Rail
One
Southeastern
South West Trains
Southern
Virgin Trains

Supermarkets
Asda
Tesco
Sainsburys
Morrisons
Waitrose
Somerfield
Lidl
Aldi
Co-op

Water utilities
Anglian Water Services Ltd
Bournemouth & West Hampshire Water plc
Dwr Cymru Welsh Water Ltd
Essex & Suffolk Water
Mid Kent Water plc
Northumbrian Water Ltd
Portsmouth Water plc
Scottish Water
Severn Trent Water
South East Water Ltd
South Staffordshire Water
South West Water
Southern Water
Sutton & East Surrey Water
Tendring Hundred Water Services Ltd
Yorkshire Water Services
Thames Water Utilities Ltd
Wessex Water Services Ltd
United Utilities plc